Job Description

Job Description

Job Description

We’re Hiring: Front Desk Agent

Holiday Inn Express & Country Inn & Suites-Bensenville,IL
811 E Grand Ave, Bensenville, IL 60106
$20–$22/hour, based on experience
Full-Time | Primarily Evening Shifts

Join our Torch Bearer Award winning team at Holiday Inn Express Bensenville! We’re looking for a friendly, dependable, and professional Front Desk Agent who enjoys helping guests and wants to grow in the hospitality industry.

IHG/HotelKey experience is a plus, but strong customer-service experience is also valued.

What You’ll Do

• Welcome guests and provide a smooth check-in/check-out experience
• Handle reservations, phone calls, payments, and guest requests
• Assist guests with our Park, Sleep & Fly packages
• Respond to guest questions and resolve concerns professionally
• Maintain accurate front desk records and daily operations
• Communicate with housekeeping, maintenance, and other departments
• Help create a positive and memorable experience for every guest

What We’re Looking For

• 1+ year of hotel front desk experience preferred OR strong customer-service experience
• IHG/HotelKey experience is a plus
• Strong communication and problem-solving skills
• Dependable, professional, and self-motivated
• Comfortable using computers and learning hotel systems
• Team-oriented with a positive attitude
• Available for evening shifts and some weekends/holidays

Candidates with an IT/technology background are also welcome to apply.

What We Offer

• $20–$22/hour , based on experience
• Full-time employment
• Hotel employee discounts
• Performance-based bonuses
• Sick leave
• Paid vacation after your first anniversary
• Opportunities to learn, grow, and advance within hotel operations

Ready to Join Our Team?

If you enjoy helping people, solving problems, and creating great guest experiences, we’d love to hear from you.

Apply today and grow your hospitality career with Holiday Inn Express Bensenville.

Work Location: In person – Bensenville, Illinois

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