true value

Yesterday I went to Home Depot to purchase non-lethal mousetraps.

As I entered the store, I saw a young man slowly moving items from one box to another. He glanced up at me, we made eye contact for the briefest of moments, and he quickly turned away. “That’s okay,” I thought while scanning the banners at the end of each vast aisle, “I’m sure I can find someone to ask.” And I meandered over to the “Garden Center” banner, thinking it a more likely spot than “Plumbing” or “Electrical”.

The Garden Center was full of barbeque grills, cleaning supplies, and even candles — but there were no mousetraps of any sort in sight. So I kept wandering.

I wandered through half the store looking for clues, or at least an employee. Finally, in Cabinets, there appeared an obese man in an orange apron.

“Excuse me,” I said. He turned his head so that he was almost looking at me. “I’m looking for non-lethal mousetraps.” He blinked.

“For what?” he said slowly.

“Non-lethal mousetraps.”

He blinked again, but the eyes that opened were no more comprehending. “Uh. I guess that would be Garden. Down at the end of the store, through the sliding doors, outside.” Another man in an orange apron walked by, and the obese man confirmed that they thought that if they had them they would most likely be in Garden, but there was really no way to be sure.

I thanked them and began walking back toward the sliding glass doors. The obese man in an orange apron remained glued to his spot in Cabinets.

I passed through the sliding glass doors into the inferno that was the outdoor section of Garden. “Near the insecticides,” they’d said, but I could find no insecticides. Just bags and bags of dirt. I had no idea there were so many different kinds of dirt.

I began a fresh search for an employee, thinking that perhaps another orange apron could further narrow the hunt. There was no orange anywhere.

I walked back inside and took one more trip down the Garden aisle. There were no mousetraps; there were no employees.

I kept walking, right back out to my car.


This afternoon, I went to Hepfer’s True Value Hardware at the Highland Plaza in Lemoyne to purchase non-lethal mousetraps.

I walked in through the sliding glass doors and a blonde woman in a white t-shirt emblazoned with the words “True Value Hardware” looked up.

“Hi,” I said, “I’m looking for non-lethal mousetraps.”

She smiled and nodded. “Let me just get Ray to show you were they are. Ray?!”

Ray appeared.

“Can you show her where the non-lethal mousetraps are?”

Ray nodded, and began walking. I followed.

We arrived at a wall of assorted kinds of mousetraps.

“This what you’re looking for?” he asked, placing it in my hands.

It was exactly what I was looking for.

I took it to the front. I paid for it. I said thank you. I left.

1 thought on “true value”

  1. We must have just missed each other!
    Coincidentally, I was in Home Depot that same day.
    I pretty much received the same treatment. My roomate had purchased a $1300 refrigerator from H.D. about a month ago.
    When it was delivered he was told to let it run for at least 24 hrs before setting a cooling level.

    After 48 hrs, the refrigerator was still not cooling. He called Home Depot and was informed that he needed to call GE. He called GE, reached an outsourced overseas agent, and after about 2 hrs on the phone he was able to explain that it did not work at all. They set up a service call and a technician came out a week later.

    The technician ordered a new compressor and came back two days later to install it. The refrigerator worked for 2 days and then shut down again.

    Another call to GE. A couple of more days and a technician came out and stated the refrigerator was unusable and had another shipped from GE….two and a half weeks since the original purchase, the new refrigerator arrived and is still working today….*fingers crossed*

    My roomate asked me to go with him to talk to Home Depot about his problems as he didn’t comfortable complaining and that I had had to take complaints at my old job. (interesting side note is that my roomate is a police officer)

    Anyway, arriving at Home Depot, we explained to the person at the customer service desk that we had a complaint…which we were told he did not handle this! Customer Service not handling complaints!?

    Anyway, he stated he would need to get the MOD(manager on duty). The MOD showed up and we talked for a bit, he was pleasant enough. I explained that I couldn’t understand why with any other product, we would have been able to return it if at its inception it did not work. He explained that due to room on the floor, they could not carry a lot of the same model.

    I asked why my roomate had not just been offered a comparable model, which the MOD did not have an answer for.
    Again he was pleasant and apologized. He offered my roomate 10% off his next purchase up to $200…roughly $20…which I think I can get a better deal in a flyer from in the paper.

    sorry about the length…there is actually a lot more to this story in regards to the mulitple phone calls and the delivery guys….

    on the other hand, I went to Country Market about 2 weeks ago and received great service trying to find fertilizer and grass seed…. too bad they don’t sell appliances..:)

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